Inquiring Questions

Inquiring Questions

One of the case studies I use in my work involves a Canadian banker who was posted to Mexico to manage his bank's operations there. You can imagine the attitude of the local workers when this guy shows up. It's scary enough when a new boss parachutes in from corporate headquarters - Will there be big changes? Layoffs? - but this new boss wasn't even Mexican. So the banker in question started out with a team that was decidedly skeptical.

Cooperation

Cooperation

A friend of mine named Robert grew up in Akron, Ohio, the tire capital of the western hemisphere. He surprised his family by going into computer programming rather than manufacturing. He surprised them even more by then quitting his programming job and going back to school.

Three Elements of Emotional Safety

Three Elements of Emotional Safety

Take a moment and remember a time when you were operating at peak performance. You can probably remember how good it felt. You can probably also remember the things you didn't feel: fear, apprehension, tension, confusion, frustration. Communication was easy, confidence was high, and there was freedom to balance planning with creative spontaneity.

Understanding Emotion

Understanding Emotion

When I used to teach introductory psychology to college students, I would begin each semester by asking them "What is the purpose of emotions? "Typically, some students saw emotions as something they didn't understand and would rather not deal with. Others pointED out how emotions enrich our lives and allow us to appreciate life and beauty.